Refund Policy

​No Refund Policy for Digital Products: Urban Escape

 

All digital products sold by Urban Escape are non-refundable.

By purchasing or accessing any digital product, including but not limited to downloadable content, digital experiences, online maps, guides, or access-based materials, you acknowledge and agree to the terms of this No Refund Policy.

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1. All Sales Are Final

Due to the immediate access and irreversible nature of digital products, all purchases are final and non-refundable, including cases of:

• Change of mind

• Accidental purchase

• Incompatibility with personal devices or software

• Lack of use or perceived value

• Failure to read product descriptions

Once access is granted or a download is made available, refunds cannot be issued.

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2. No Returns or Exchanges

Digital products cannot be returned, exchanged, or resold. Urban Escape does not offer refunds, credits, replacements, or exchanges for digital purchases unless required by law.

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3. Technical Issues

If you experience a verifiable technical issue that prevents access to the purchased digital product, Urban Escape may, at its discretion:

• Provide technical support

• Restore access

• Offer a replacement version

Technical support does not guarantee a refund.

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4. Unauthorized Use or Sharing

Refunds will not be issued for purchases affected by:

• Unauthorized sharing

• Misuse

• Violation of terms of use

• Circumvention of access controls

Urban Escape reserves the right to revoke access without refund if misuse is detected.

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5. Legal Compliance

This policy complies with applicable consumer protection laws. Where refunds are legally required, Urban Escape will comply with those obligations.

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6. Acceptance of Policy

By completing a purchase, you confirm that you have read, understood, and agreed to this No Refund Policy.

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7. Contact Information

For questions regarding this policy, contact: